Frequently Asked Questions
How do I qualify for free shipping?
All orders over $100 (pre-tax) will be shipped free of charge via USPS. Oversized items, as well as items needing to be shipped internationally do not qualify for free shipping. Please see our Shipping page for more details.
Once I place an order, how long until I receive my package?
Most packages are delivered within 3-5 business days after shipment, though unfortunately we cannot guarantee an exact date for delivery of items.
What is your exchange/return policy?
Please see our Returns/Exchange page for detailed information regarding Sugar Bit's returns and exchanges.
What payment options do you accept?
Visa, MasterCard, American Express, Discover and PayPal.
How do I know what size to buy?
Please see select sizing charts below, by brand or contact us for measurements if you are unsure and need further assistance.
Haute Baby; KicKee Pants; Toobydoo
Can I place my order over the phone?
We are happy to help process your order over the phone if that is more convenient. Please call us toll-free at +1 (844) 463.2911 and we will be happy to help you.
Where can I find discounts to use at Sugar Bit?
We send our exclusive deals and current promotions to those customers who Subscribe to our newsletter and mailing list. Please sign up HERE to be the first to know about new merchandise, seasonal sales, and other exciting news. In addition, you can Like our Sugar Bit Facebook page, follow us via Instagram and be sure to Follow us on Twitter, where we promote current deals.
Do you offer gift wrap services?
Sugar Bit sends each and every order out to our customers ready to be placed into a gift box or bag, complete with tissue paper, ribbon, logo sticker, and a handwritten note. Our aim is for every package to be special, just like the contents inside.
Will I be charged sales tax with my order?
Sales tax applies to all orders shipped to a Tennessee address, though there is no sales tax charged for any other state.
Do you offer a Gift Registry?
Yes! Our Sugar Bit Gift Registry is perfect for expectant mothers-to-be, little ones celebrating birthdays, or any other special occasion you may have (baptisms, Christmas, the list goes on and on). No matter the occasion, our Gift Registry allows customers to hand select their favorite Sugar Bit items and add them to a customized list for friends and family to shop from. It's a great way to help loved ones take the guess work out of gift giving and allows them to give you the items you really want!
Looking to create your own Gift Registry? Start here. Our easy to follow, step-by-step instructions allow you to tailor your registry to fit your unique needs and wants, and you have the ability to add as many items as you like. Once you're finished selecting items, you can send an email to friends and family letting them know you're registered at Sugar Bit. They will receive a detailed listing of everything on your list, so they can easily access your registry!
And even better, we are proud to offer complimentary gift wrap on ALL registry purchases, so gift buyers can rest assured knowing the presentation will be just as pretty as the goodies inside.
Need some assistance? You can email us at email@example.com and we will be happy to help you create your very own registry.
First of all… what exactly is a pre-order?
Pre-orders are items available for purchase, prior to Sugar Bit having the physical inventory in stock. Some designers release their collections early which are a great way to ensure you get the items you want, before they sell out.
Why should I pre-order?
Pre-orders allow you to shop the newest arrivals before the general public and gets you the inventory as soon as it becomes available (usually ships from us within 1-2 business days once we receive it). As an added benefit, we offer our loyal customers FREE SHIPPING on all pre-order purchases, helping you save money at the same time.
How do I pay for pre-orders?
Add items to your shopping cart and then when you’re ready to check out, simply input PREPAY as your discount code and we will remove domestic standard rate shipping charges from your order. As soon as the inventory arrives, we will ship it to you with an email confirming the package is headed your way!
Additional questions regarding pre-orders… please email us at firstname.lastname@example.org.
How do I use my online gift certificate?
Did someone kindly gift you with a Sugar Bit gift certificate? You can redeem online in the Checkout section of the Shopping Cart... simply enter your certificate code in the box and you're all set!